Bahnhofstrasse 14 / 48143 Münster
0251-4178-0
hotel@kaiserhof-muenster.de
CouponBooking

GENERAL MANDATORY INFORMATION

The operators of these pages take the protection of your personal data very seriously; your privacy is important to us.

The processing of personal data, such as the name, address, email address, or telephone number of a data subject, is always carried out in accordance with the General Data Protection Regulation (GDPR) and in accordance with the country-specific data protection regulations applicable to the Hotel Kaiserhof and the operating company Fenneberg GmbH.

With this privacy policy, we would like to inform you about the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, this privacy policy informs data subjects about their rights.

The Hotel Kaiserhof has implemented numerous technical and organizational measures to ensure the most complete protection possible for personal data processed via this website. However, we expressly point out that internet-based data transmissions can generally have security gaps, and therefore absolute protection cannot unfortunately be guaranteed.

For this reason, every data subject is free to transmit personal data to us via alternative means, for example, by telephone.

We treat your personal data strictly confidentially and in accordance with statutory data protection regulations and the EU General Data Protection Regulation (GDPR).

Using our website is generally possible without providing personal data. Where personal data (such as name, address, or email addresses) is collected on our website, this is always done on a voluntary basis wherever possible. This data will not be passed on to third parties without your express consent.

PERSONAL DATA

We generally do not collect personal data such as name, address, telephone number, or email address unless you provide this information voluntarily, e.g., to process inquiries, process room bookings, submit conference offers, when registering for a newsletter, or when submitting inquiries via the contact form. This voluntarily provided data will be used exclusively for the purpose for which it was provided.

IN DETAIL THIS MEANS

For general inquiries sent to us via email or contact form, the corresponding personal data will be stored only for the purpose of the respective correspondence. No further processing will take place.

Personal data provided by you in connection with a booking or reservation will be stored for the purpose of contract processing; if you subscribe to our newsletter, it will be processed exclusively for sending a newsletter.

In these cases, we will only store the data provided to us for as long as it is necessary for the respective order processing, contract processing, correspondence with you, or for the purpose of contact. If you unsubscribe from the newsletter, no further data will be stored.

If the processed personal data and documents are relevant under commercial and/or tax law or due to other legal grounds, they will be stored for as long as the legal provisions and deadlines stipulate the retention of these documents and data.

Personal data collected in connection with a recurring event booking is considered a special case. To avoid repeated requests for the same processes, this data will be retained for up to 10 years in individual cases. However, you can withdraw your consent at any time. Your data will then be deleted and no longer stored.

USE OF ONLINE ROOM AND CONFERENCE RESERVATIONS

To reserve a room and/or a conference, the service provided by HotelNetSolutions GmbH and the website www.cbooking.de operated by them are used. Please note that the website is not operated by Hotel Kaiserhof / Fenneberg GmbH, but by HotelNetSolutions GmbH, Genthiner Str. 8, 10785 Berlin, www.hotelnetsolutions.de.

If you wish to book a room and/or a conference with us via our website, you will be redirected to the website www.cbooking.de and a connection will be established to the servers of HotelNetSolutions GmbH.

The use of the HotelNetSolutions GmbH service is intended for automated room or conference booking. This represents a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.

Further information on the handling of user data can be found in the privacy policy of HotelNetSolutions GmbH at: https://www.hotelnetsolutions.de/Datenschutz/.

We have concluded a so-called “order processing agreement” with HotelNetSolutions based on Art. 28 GDPR.

USE OF ONLINE TABLE RESERVATION

To reserve a table in our restaurant or bar, we use the service of Bookatable GmbH Co. KG. Please note that the operator of these pages is not Hotel Kaiserhof / Fenneberg GmbH, but Bookatable GmbH Co. KG, Deichstr. 48-50, 20459 Hamburg, www.bookatable.com/de

If you wish to reserve a table with us via our website, you will be redirected to the www.livebookings.com website and a connection will be established to the servers of Bookatable GmbH & Co. KG.

The use of the Bookatable GmbH & Co. KG service is in the interest of automated table reservations. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.

Further information on the handling of user data can be found in the Bookatable GmbH & Co. KG privacy policy at: https://www.bookatable.com/de/datenschutz

We have concluded a so-called “data processing agreement” with Bookatable GmbH & Co. KG based on Art. 28 GDPR.

USE OF THE “EVENT REQUEST” CONTACT FORM

The data we collect for the use of our services will be used exclusively within Fenneberg GmbH / Hotel Kaiserhof.

Your data will only be passed on to third parties if this is necessary to provide and carry out our services, e.g., to other service providers within the scope of the event you have requested (e.g., DJs, artists, etc.), or if there is a legal obligation to do so.

If we need to pass on your data to third parties to provide or carry out our services, we will ensure that the third party complies with data protection and statutory provisions. Where required by law, we will enter into appropriate data protection agreements with the third parties and expressly prohibit any transfer of your data from them to further third parties.

You can revoke your consent at any time and without giving reasons, for the future, e.g., by email to verkauf@kaiserhof-muenster.de. Detailed information on how we handle user data can be found in our privacy policy https://www.kaiserhof-muenster.de/datenschutz/

USE OF THE VOUCHER SHOP

For the online purchase of a voucher, the service of HotelNetSolutions GmbH and the website www.cbooking.de operated by them are used. Please note that the operator of these websites is not Hotel Kaiserhof / Fenneberg GmbH, but HotelNetSolutions GmbH, Genthiner Str. 8, 10785 Berlin, www.hotelnetsolutions.de.

If you wish to purchase a voucher via our website, you will be redirected to the website www.cbooking.de and a connection will be established to the servers of HotelNetSolutions GmbH.

The use of the HotelNetSolutions GmbH service is in the interest of automated voucher purchasing. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.

Further information on the handling of user data can be found in the privacy policy of HotelNetSolutions GmbH at: https://www.hotelnetsolutions.de/Datenschutz/.

We have concluded a so-called “order processing agreement” with HotelNetSolutions based on Art. 28 GDPR.

USE OF THE CONTACT FORM

You can contact us via our contact form. Entering your data is expressly voluntary. The personal data you provide in the contact form will be treated with the utmost confidentiality and used for the intended purpose in accordance with the applicable data protection regulations and automatically stored. Your data will not be passed on to third parties.

You can, of course, object to the processing of your personal data at any time. You can send your objection to us via our contact details: Fenneberg GmbH, Hotel Kaiserhof, Bahnhofstr. 14, 48143 Münster, or by email to verkauf@kaiserhof-muenster.de

NEWSLETTER

We would be happy to send you a regular newsletter from our hotel, but only if you have expressly consented in advance. We use your email address for this purpose. Providing an email address is sufficient to receive the newsletter. You can unsubscribe at any time and without giving reasons, for example, via a link at the end of each newsletter. Alternatively, you can also send your unsubscribe request by email to verkauf@kaiserhof-muenster.de at any time.

Data Collection and Use: Homepage & Social Media

Log files are recorded on the servers regarding user access to the website,

  • in particular, the fixed or dynamic IP address of the accessing user,
  • pages accessed,
  • browser type,
  • referrer addresses,
  • access date and time.

We can retrieve this data. The data contained in the log files is used exclusively for statistical purposes. We generally do not identify the user – unless required by law.

In accordance with legal provisions, we rely on various legal bases when using and processing your personal data, in particular:

  • Your consent
    Personal data processed in connection with a general inquiry via email, contact form, or recurring events is processed based on your consent, Art. 6 GDPR.
  • Performance of a contract
    The use of your personal data is generally necessary to fulfill the contract you have concluded with us.

Cookies

Some of our websites use so-called cookies. Cookies do not contain viruses and do not cause any damage to your computer. Cookies are small text files that are stored on your computer and saved by your browser. Cookies are used to make our service more user-friendly, effective, and secure for you.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit to our website. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.

You can control the use of cookies and, for example, set your browser to inform you when cookies are set. You can allow cookies on a case-by-case basis, but also refuse them for certain cases or generally reject them. You can also activate the automatic deletion of cookies when closing your browser. If cookies are deactivated, the functionality of this website may be limited.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses so-called “cookies.” These are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. For more information on how Google Analytics handles user data, please see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

Browser Plugin

You can prevent cookies from being saved by selecting the appropriate settings in your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.
In addition, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de

Objection to data collection

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will then be set, preventing the collection of your data during future visits to this website: Deactivate Google Analytics

Contract Data Processing

We have concluded a contract data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

IP Anonymization

We use the “Activation of IP Anonymization” function on this website. However, this means that your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide the website operator with other services related to website activity and internet usage.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Retargeting

Our websites use retargeting technologies. We use these technologies to make the website more interesting for you. This technology makes it possible to target internet users who have already shown an interest in our shop and our products with advertising on our partners’ websites. We are convinced that the display of personalized, interest-based advertising is generally more interesting for internet users than advertising that has no such personal relevance. The display of these advertisements on our partners’ websites is based on cookie technology and an analysis of previous usage behavior. This form of advertising is completely pseudonymous. No personal data is stored and no user profiles are merged with your personal data.

Interest-based advertising using retargeting

This website uses so-called “retargeting tags.” A “retargeting tag” is a JavaScript element placed in the website’s source code. When a user visits a page on this website that contains a “retargeting tag,” an online advertising provider (e.g., Google) places a cookie on that user’s computer and assigns it to the corresponding retargeting target group lists. This cookie is then used to place retargeting campaigns (“interest-based advertising”) on other websites. Studies have shown that the display of interest-based advertising is more interesting for internet users than advertising that has no direct connection to interests or previously visited websites.

Facebook Remarketing

These pages use several plug-ins from Facebook, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

You can recognize these plugins either by the blue Facebook “F,” a “thumbs up” symbol, or by the fact that the plugin is marked with the word “Facebook.” When you visit this website, a connection to Facebook’s servers is established via these plugins. Data is transmitted in the process.

On the one hand, the information you see is transferred directly from the servers to your browser and displayed there. On the other hand, information about your visit to our website is transmitted to Facebook. If you are logged in to Facebook, the transmitted information can be associated with your account. When you interact with the plugin’s functions, e.g., by clicking the “Like” button, this information is sent directly from your browser to Facebook and stored there. The further processing of this information is solely the responsibility of Facebook. Please refer to Facebook’s privacy policy for the relevant terms and settings.

If you wish to prevent your personal data from being transferred to Facebook, please log out of Facebook before visiting this website. Even if a user is not a Facebook member, there is still the possibility that Facebook will learn and store their IP address. According to Facebook, only an anonymized IP address is stored in Germany.

The purpose and scope of data collection and the further processing and use of the data by Facebook, as well as the related rights and setting options for protecting users’ privacy, can be found in Facebook’s privacy policy: https://www.facebook.com/about/privacy/. We have no influence over this.

External Links

If you use external links offered on our website, this privacy policy does not apply to these links. When we offer links, we endeavor to ensure that they also comply with our data protection and security standards. However, we have no influence on the compliance with data protection and security regulations by other providers. Therefore, please also inform yourself about the privacy policies provided on the websites of other providers.

Google reCAPTCHA

We use the Google reCAPTCHA service to determine whether a human or a computer is making a specific entry in our contact or newsletter form. Google uses the following data to check whether you are a human or a computer: IP address of the device you are using, the website you are visiting on our site and on which the CAPTCHA is integrated, the date and duration of the visit, the identification data of the browser and operating system type used, your Google account if you are logged in to Google, mouse movements on the reCAPTCHA areas, and tasks that require you to identify images. The legal basis for the data processing described is Art. 6 (1) (f) of the General Data Protection Regulation. We have a legitimate interest in this data processing to ensure the security of our website and to protect ourselves from automated entries (attacks).

Data subject rights

You have the right:

  • to request information about your processed personal data in accordance with Art. 15 GDPR. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data, if it was not collected from us, as well as the existence of automated decision-making, including profiling, and, if applicable, meaningful information on its details;
  • to request the immediate rectification of inaccurate or incomplete personal data stored by us in accordance with Art. 16 GDPR;
  • to request the erasure of your personal data stored by us in accordance with Art. 17 GDPR, unless processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
  • to request the restriction of the processing of your personal data in accordance with Art. 18 GDPR, unless the accuracy you contest the provision of the data, the processing is unlawful but you refuse to delete it and we no longer need the data, but you require it to assert, exercise or defend legal claims, or you have objected to the processing pursuant to Art. 21 GDPR;
  • to receive your personal data that you have provided to us in a structured, common and machine-readable format pursuant to Art. 20 GDPR or to request that it be transmitted to another controller;
  • to revoke your consent at any time pursuant to Art. 7 (3) GDPR. This means that we may not and will not continue the data processing based on this consent in the future;
  • to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR. As a rule, you can contact the supervisory authority at your usual place of residence or work, or at the location of our hotel.

Other

Objection to advertising emails

The use of contact data published as part of the imprint obligation to send unsolicited advertising and information materials is hereby prohibited. The operator of the website expressly reserves the right to take legal action in the event of unsolicited advertising information being sent, for example through spam emails.

Responsible Body

The responsible body within the meaning of the General Data Protection Regulation, other data protection laws applicable in the member states of the European Union, and other provisions of a data protection nature is:

Kay Fenneberg
Bahnhofstrasse 14
48143 Münster

Telephone: +49 251 41780
Email: kayfenneberg@kaiserhof-muenster.de

Contact Data Protection Officer

Karin Schröer
External Data Protection Officer
AS Münsterland Occupational Safety
Höltenweg 51
48155 Münster

Telephone: +49 173 246 84 53
Email: karin.schroeer@arbeitssicherheit-ms.de